- 1 I didn’t get my activation code
- 2 I can’t connect to WhatsApp, WhatsApp not working, or WhatsApp is down
- 3 WhatsApp doesn’t recognize my contacts
- 4 What does ‘Last Seen’ mean in WhatsApp?
- 5 I can’t see ‘Last Seen’ on WhatsApp
- 6 What do the blue checkmarks mean in WhatsApp?
- 7 I have problems with voice calls or can’t answer calls
- 8 I can’t hear audio messages or WhatsApp can’t play audio
- 9 I can’t download videos or photos on WhatsApp
- 10 What should I do if my phone is lost or stolen?
order to download the latest version of WhatsApp, you need to have a smartphone running Android version 2.3.3 or higher. You can check your phone’s current Android version in Settings > About Phone.
If you’re trying to install the WhatsApp app from the WhatsApp website, you’ll need to have Unknown Sources enabled in your settings. Go to Settings > Apps and find your mobile browser. Enable it to install from unknown sources. Of course, this isn’t an issue if you get it from the Play Store.
I didn’t get my activation code
If the installation went smoothly, but the automatically generated message with your activation code never comes through, first ensure you entered your number correctly. Double-check that you chose the right country from the drop-down list. This is the country your phone number is from, not necessarily the country you reside in.
If you still do not receive the code, try requesting a voice call. This way you will have the code read to you by a computer over the phone.
Remember, you have to have a SIM card to register for WhatsApp. Also, you can only use one device per phone number.
I can’t connect to WhatsApp, WhatsApp not working, or WhatsApp is down
WhatsApp connection problems are usually caused by your Wi-Fi or network data connection. If you aren’t able to send a message, here are a few solutions:
- Make sure your phone is switched on (one for the newbies)
- Install the latest version of the app from the Play Store (link above)
- Check your internet connection, Wi-Fi or 4G (in Settings > Wireless and Network)
- Make sure that a Task Killer app isn’t affecting WhatsApp
- Empty the app cache (Settings > Applications > WhatsApp > Clear Cache)
- Finally, the most extreme solution: uninstall the app and then reinstall it
Sometimes, even the mighty WhatsApp experiences server issues. If you think WhatsApp isn’t working because the service is down, then head over to the WhatsApp Status Twitter account, where outage updates are provided.
WhatsApp doesn’t recognize my contacts
There are a few reasons why WhatsApp wouldn’t recognize your contacts, so here is a simple checklist to make sure it does:
- Make sure you have the correct contact numbers (the ones they use for WhatsApp).
- Make sure that they are currently using WhatsApp.
- Make sure you have the latest version of WhatsApp.
- In your contact list, make sure all of your contacts are ‘visible’ and/or ‘viewable’.
- In your contact list, make sure all of your contact groups (friends, family, co-workers, etc) are set to ‘visible’ and/or ‘viewable’.
What does ‘Last Seen’ mean in WhatsApp?
The Last Seen timestamp tells you when a user was last using WhatsApp. This does not necessarily mean that they have read your messages, only that they opened the application.
When you’re in WhatsApp and one of your contacts also opens it, you’ll see their status change to ‘Online’, but again, this doesn’t mean they’re looking at your messages, just that they are using WhatsApp.
If you are unable to see the Last Seen timestamp in a conversation, it could be for a number of reasons. If you’ve disabled your Last Seen time in Settings > Account > Privacy > Last Seen, then you won’t be able to see other people’s Last Seen times, either.
What do the blue checkmarks mean in WhatsApp?
There is a lot of confusion about what the two checks (or tick marks) in your WhatsApp message window mean. If you want a complete breakdown of all the markings in WhatsApp, take a look at our detailed What do the WhatsApp check marks mean? article, which also covers the microphone markings for audio messages.
Here is a quick summary:
- The clock symbol means your message is yet to be sent from your device
- One gray tick means that the message has been sent and has been received by the WhatsApp server
- Two gray ticks mean the message has been delivered to the intended device
- Two blue ticks mean that the recipient/recipients have seen the message. (In group conversations, this means when all participants in the group have viewed the message)
If you are experiencing poor quality voice calls, dropouts or you can’t make or receive calls, it is almost certainly related to your connection. Voice calls are carried out over Wi-Fi or mobile data. Ensure your connection is strong. If you’re using mobile data, you will need at least 3G. Perhaps also try disconnecting and reconnecting to the network. The problem might not even be on your end: the person you’re talking with will also need to ensure they have a good connection.
I can’t hear audio messages or WhatsApp can’t play audio
This could be related to the proximity sensor that WhatsApp relies on. It is found near the front-facing camera on your phone, and detects when you’re holding your phone to your ear. If the sensor is activated, audio will play through the ear speaker very quietly. Ensure you keep your phone away from your face, and the audio should play through the normal speaker. Check to make sure the volume is turned up as well.
Head to Settings > Data usage and see if you only have media auto-downloads enabled when you’re on Wi-Fi. If they are, you will either need to connect to a Wi-Fi network or enable auto-downloads on mobile data and/or when roaming.
What should I do if my phone is lost or stolen?
First, lock your SIM card by contacting your carrier. This should always be your first step. Once this is done, WhatsApp can no longer be activated on that device. Once you have a new SIM (presumably with the same number) you can reactivate WhatsApp on your new ph